Quality Policy


  • At Soniver, We are providing innovative, benchmark quality products & services, for greater customer satisfaction with commitment to get evolved creative and most trustworthy organization.
  • With its caption "Born to serve best" it is obvious that Soniver provides only quality services & quality products.
  • Soniver Healthcare focus on delivering the most technologically advanced products to ensure NO compromises are made in health and well-being of patient's as we understand that "life is precious".
  • We expand access to care by promoting the adoption of new mobile and remote technologies and developing new protocols that can lead to more efficient and productive health care systems.


"At Soniver Healthcare people are assets not employees Soniver Healthcare does not engage child Labour Trees are life so Go Green is highly appreciated"



PRIVACY POLICY

We respect your privacy and are committed to maintaining it. We encourage you to read this Privacy Policy carefully before using the Site or Services or transacting business with us. If you have questions or concerns regarding this Privacy Policy, please contact us via email or mail using the contact information provided. When you shop on our Web store, we will ask you to input your information and will collect Personal Information from you such as your name, e-mail address, billing address, shipping address, telephone/ mobile number, product selections, credit card or other payment information and password. We may also collect information about where you are on the internet (eg the URL you came from, IP address, domain types like .com .au and .com), your browser type, where you located in the country.

PLEASE NOTE THAT WE MAY USE THE INFORMATION THAT WE COLLECT ON THE SITE, AND IN THE COURSE OF PROVIDING THE SERVICES, FOR ANY PURPOSE IN OUR SOLE DISCRETION.

We at Soniver recognize your right to confidentiality and are committed to protecting your privacy. We do not furnish any identifiable information at the individual level regarding its customers to any third party. The information you give to us is held with the utmost care and security. This information is collected primarily to ensure that we are able to fulfill your requirements and to deliver you a truly personalized shopping experience. When navigating our web site, personal information about you is not collected automatically or without your knowledge. We may match any of the information we gather to any personally identifying information or other information we have obtained from or about you to improve the content of the Site and the quality of Services for you.

Examples of some of the ways we use or share information that we collect about you include, but are not limited to, the following:
  • Providing you with products or services, including the display of customized content, advertising, and services;
  • Providing technical or customer support;
  • Performing research and analysis to gauge use of or interest in products, services, or content offered on the Site, and to develop new services;
  • Responding to your requests and inquires;
  • Communicating with you by e-mail about products or services that may be of interest to you;
  • Enforcing our terms and conditions, or otherwise managing our business; and
  • Performing functions as otherwise described to you at the time of collection.
In summary Soniver always respect the privacy of our customers completely. We use the information we collect on the Store to enhance your overall shopping experience. We do not sell, trade, or rent your personal information to others.



RETURN POLICY

1) The cost of shipping for return the cost of shipping for replaced product is to be borne by the customer.
2) In the likely event that we processed your order incorrectly or shipped you a defective item, we will replace the item for you. Please contact us within 48-hours of item received.
3) We Will Get the Product Exchange for the same Product in case of any Manufacturing Defect.
4) We are not liable for anything Apart from Manufacturing Defect.
5) Customs charges/duties, if applicable, will be borne by the customer.
6) Please mention your Order Id while sending your return. Order Id is the only way we will be able to identify your order and accept returns.
7) Item Should Be Dispatched via Reliable companies So that You Should Receive the Item with in 4-5 Days. After That Soniver is Not Liable for anything.
8) Products that have been modified/ altered or whose original dimensions have been re-casted as per the request of the customer, the product shall not be returned.
9) Always report any and all problems associated with a single order/package delivery at the same time. Be as specific as possible when describing the problem, as all returned items are examined for defects / variations.

* Shipping charges are non refundable.



TERMS & CONDITIONS

Welcome to the Soniver. In using the service of Soniver.you are deemed to have accepted the terms and conditions listed below-
1. Even though Soniver shall try to deliver the products as per the details/specifications given on the order form by the user, it reserves (in it's absolute discretion) a right to deliver a similar/alternate product for reasons beyond it's control and any such action shall not be deemed as bad-delivery.
2. Price which are shown on Soniver's website will be final as Soniver website will provide accurate information about the price and description. Soniver website cant confirm the price for a product until after your order. Soniver shall have right to cancel the order unless the product has not been dispatched or If in any case a product is listed at incorrect price due to human error. In such case Soniver notify you for the cancellation and refund for your ordered amount Or you can switch your choice with that product which is listed with correct price. Prices and availability of products are subject to change without notice.
3. Even though Soniver shall try to meet the date and time of delivery schedule as given by the user in the order form, any delayed/ early delivery for whatever reason shall not entitle the user for any damages or compensation from Soniver. Every order is delivered as per specifications of the product mentioned online.
4. Soniver shall have rights to cancel certain orders to avoid fraud as we need verification details some times to verify your transaction. If you are unable to provide those details in certain period then Soniver may cancel your order.
5. Soniver reserves the right to recover the cost of goods, collection charges and lawyers fees from persons using the Site fraudulently. Soniver reserves the right to initiate legal proceedings against such persons for fraudulent use of the Site and any other unlawful acts or acts or omissions in breach of these terms and conditions.
6. VAT / Custom Taxes and Import Duties are not in our control. They vary according to the rules of different countries and must be paid directly by the buyer. VAT / Custom Taxes and Import Duties are not included in our ordering process, but may be charged to you by your government.
7. International customers are responsible for any customs or duty fees levied by their country. We have no control over these charges and cannot predict where they will occur, as policies vary greatly from nation to nation.They are entirely your responsibility. The courier company may also charge some additional service charges over and above custom duty on case to case basis.
8. Soniver and its suppliers and licensors expressly reserve all intellectual property rights in all text, programs, products, processes, technology, content and other materials, which appear on this Site. Access to this Site does not confer and shall not be considered as conferring upon anyone any license.
under any of Soniver or any third party's intellectual property rights. All rights, including copyright, in this website are owned by or licensed to Soniver Any use of this website or its contents, including copying or storing it or them in whole or part, other than for your own personal, non-commercial use is prohibited without the permission of Soniver. You may not modify, distribute or re-post anything on this website for any purpose.


Copyright and Disclaimer Notice


   All sizes of products mentioned on Website or catalogue are approximate. We reserve the right to upgrade / Improve / alter the specifications of our products without any prior notice. Actual product may differ from picture shown on website.

Use of our products is restricted to professional who are qualified and trained to use them. The safe and effective use of products largely depends on the skill of the operator. Do not use on self. We are not liable for any damage due to improper / unauthorized usage or mishandling. It is buyer's responsibility to keep the products and packaging away from unauthorized people, children and animal, and dispose them in an ecofriendly way. You must keep proper record of products to assist product recalls (if any). All disputed are subject to New Delhi jurisdiction.